VBCS

Senior leader who oversees the customer service operations and provides leadership and support to staff and clients. Available to clients for advice on complex strata matters.

Working closely with senior leadership and focuses on operational excellence, team performance, and maintaining strong customer relationships within the branch. Is the escalation point for customers and also assist with complex customer needs.

Specialising in business development across Victoria and South Australia, Hasitha partners with committees and decision-makers to explore tailored strata management solutions that deliver stronger service, transparency, and long-term value.

Ensuring all levy matters are taken care of such as issuing levies and arrears management.

Overseeing our Accounts Payable team to ensure invoices are validated and processed in a timely manner.

Working closely with internal teams and external service providers to ensure timely response to maintenance requests and continuous improvement of repair and maintenance needs.

Leads a team of skilled operators to ensure every phone call is answered and resolved or directed to the responsible person.

Leading specialised or complex finance activities and ensuring accuracy and compliance in specialised finance processes.

Overseeing financial operations, reporting and ensuring compliance with financial policies and procedures

Leads a team of superstars to provide high quality administration services for our customers.

Partnering with developers, project teams, and key stakeholders to establish successful strata communities from the ground up. Providing expert guidance on governance, budgeting, compliance, and community setup to ensure a seamless transition from development to occupation while delivering long-term value for owners and residents.

Partnering with developers, project teams, and key stakeholders to establish successful strata communities from the ground up. Providing expert guidance on governance, budgeting, compliance, and community setup to ensure a seamless transition from development to occupation while delivering long-term value for owners and residents.

Develop strong stakeholder partnerships through regular engagement, transparent communication, and proactive management of enquiries, concerns, and community initiatives.

Support Owners Corporations and committees in achieving their property goals by providing reliable advice, facilitating decision-making, and coordinating effective outcomes.

Act as the key contact for Owners Corporations and committee members, delivering personalised support and ensuring all property matters are managed efficiently and professionally.

Maintain ongoing engagement with property owners and committee representatives, delivering a high standard of customer service and ensuring issues are resolved efficiently and professionally.

Provide expert support to Owners Corporations and committees, ensuring their objectives are understood and translated into practical solutions and action plans.

Maintain regular engagement with stakeholders to understand property priorities, address concerns, and facilitate positive outcomes for residential communities.

Manage client relationships across a portfolio of strata properties, focusing on service excellence, stakeholder satisfaction, and long-term community outcomes.

Build confidence and trust with Owners Corporations by delivering reliable advice, maintaining open communication channels, and responding promptly to enquiries.

Manage client relationships across a portfolio of strata properties, focusing on service excellence, stakeholder satisfaction, and long-term community outcomes.

Develop strong partnerships with property owners and committee representatives, fostering collaboration and delivering a high standard of customer service.

Lead stakeholder relationship management for a portfolio of strata properties, acting as the central contact for governance, communication, and community support while driving positive client outcomes.

Foster long-term relationships with Owners Corporations and committees by delivering consistent communication, reliable support, and proactive management of stakeholder concerns and community priorities.

Work collaboratively with committees to identify community needs, coordinate solutions, and ensure property matters are managed proactively and effectively.

Ensure committee members and owners receive timely updates, professional guidance, and consistent support to facilitate informed decision-making.

Work closely with committee members to coordinate property priorities, address concerns, and ensure seamless communication between owners, contractors, and service providers.

Serve as a central liaison between committees, owners, contractors, and service providers to ensure seamless communication and efficient issue resolution.

Foster positive relationships across communities by providing clear communication, governance support, and responsive assistance on operational and maintenance matters.

Partner with Owners Corporations to understand community objectives, provide strategic advice, and facilitate solutions that support the effective management of strata properties.

Build and maintain strong relationships with committees and property owners, ensuring effective communication, proactive issue management, and exceptional client service.

Act as the dedicated point of contact for Owners Corporations and committee members, providing expert guidance, responsive support, and tailored solutions to meet the needs of each property.

Maintain positive and professional relationships with Owners Corporations and committee representatives while ensuring concerns are addressed promptly. Apply strong problem-solving skills to achieve mutually beneficial outcomes.

Support committees in achieving strategic and operational goals through effective stakeholder management, clear advice, and ongoing relationship building.