STM

Senior leader who oversees the customer service operations and provides leadership and support to staff and clients. Available to clients for advice on complex strata matters.

Working closely with senior leadership and focuses on operational excellence, team performance, and maintaining strong customer relationships within the branch. Is the escalation point for customers and also assist with complex customer needs.

Working closely with senior leadership and focuses on operational excellence, team performance, and maintaining strong customer relationships within the branch. Is the escalation point for customers and also assist with complex customer needs.

Leads a team of superstars to provide high quality administration services for our customers.

Ensuring all levy matters are taken care of such as issuing levies and arrears management.

Overseeing our Accounts Payable team to ensure invoices are validated and processed in a timely manner.

Working closely with internal teams and external service providers to ensure timely response to maintenance requests and continuous improvement of repair and maintenance needs.

Leads a team of skilled operators to ensure every phone call is answered and resolved or directed to the responsible person.

Leading specialised or complex finance activities and ensuring accuracy and compliance in specialised finance processes.

Overseeing financial operations, reporting and ensuring compliance with financial policies and procedures

Partnering with developers, project teams, and key stakeholders to establish successful strata communities from the ground up. Providing expert guidance on governance, budgeting, compliance, and community setup to ensure a seamless transition from development to occupation while delivering long-term value for owners and residents.

Partnering with developers, project teams, and key stakeholders to establish successful strata communities from the ground up. Providing expert guidance on governance, budgeting, compliance, and community setup to ensure a seamless transition from development to occupation while delivering long-term value for owners and residents.

Supporting the effective operation of strata communities through professional governance guidance, administration, and stakeholder communication. Managing maintenance schedules, project delivery, and contractor relationships to achieve positive outcomes.

Serve as the primary point of contact for Owners Corporations and committee members, fostering strong working relationships and delivering timely solutions to operational and governance matters.

License number: 20436634

Supervise all parts of the branches. Verify completion of work experience tasks for assistant and class 2 agents. Lead the development and implementation of the agency’s annual training plan an maintain documented procedures specific to the business.

Act as a trusted manager to Owners Corporations and committee members, providing guidance, managing expectations, and resolving challenges through strong stakeholder engagement and solution-focused communication.

Cultivating strong relationships with committees and property owners while providing strategic guidance on strata governance, compliance, and operational matters. Driving maintenance and capital works programs to support sustainable community outcomes.

Facilitating strong relationships with committees and owners while managing key aspects of strata administration and regulatory compliance. Overseeing maintenance schedules, capital works projects, and contractor delivery to support well-functioning communities.

Establish productive partnerships with Owners Corporations and strata committees through regular engagement, clear communication, and professional relationship management. Resolve issues efficiently while balancing stakeholder expectations.

Partner closely with Owners Corporations and committees to understand their needs, provide strategic support, and manage concerns effectively. Facilitate open communication and drive timely resolution of complex matters.

Strengthen relationships with committee members and Owners Corporations by providing proactive communication, expert advice, and responsive issue resolution. Promote collaboration and stakeholder satisfaction across all interactions.

Build and maintain strong relationships with Owners Corporations and committee members. Manage stakeholder expectations and resolve issues through proactive engagement and effective problem-solving.

Maintain positive and professional relationships with Owners Corporations and committee representatives while ensuring concerns are addressed promptly. Apply strong problem-solving skills to achieve mutually beneficial outcomes.

Supporting communities through effective strata management, stakeholder engagement, and compliance administration. Managing repair programs, capital projects, and contractor performance to enhance property presentation and resident satisfaction.

Develop and nurture strong relationships with Owners Corporations and committee members, providing trusted guidance and responsive support. Address concerns proactively and facilitate effective resolutions to achieve positive outcomes.

Serving as a key liaison between committees, owners, and contractors to ensure effective strata management, transparent communication, and the successful delivery of maintenance and improvement projects.

Leading stakeholder engagement initiatives and supporting committees in fulfilling governance and compliance obligations, while coordinating property maintenance and contractor partnerships to achieve exceptional service outcomes.

Manage client relationships across a portfolio of strata properties, focusing on service excellence, stakeholder satisfaction, and long-term community outcomes.