ERNST

Senior leader who oversees the customer service operations in Queensland and provides leadership and support to staff and clients. Available to clients for advice on complex strata matters.

Senior leader who oversees the customer service operations and provides leadership and support to staff and clients. Available to clients for advice on complex strata matters.

Working closely with senior leadership and focuses on operational excellence, team performance, and maintaining strong customer relationships within the branch. Is the escalation point for customers and also assist with complex customer needs.

Working closely with senior leadership and focuses on operational excellence, team performance, and maintaining strong customer relationships within the branch. Is the escalation point for customers and also assist with complex customer needs.

Supporting Queensland bodies corporate to make informed management decisions and transition smoothly to Smarter Communities, ensuring continuity, transparency, and a superior owner experience from day one.

Partnering with committees and owners to navigate day-to-day body corporate responsibilities, governance requirements, and community engagement. Coordinating key maintenance initiatives and contractor services to keep properties well maintained.

Working closely with committees and property owners to deliver efficient body corporate management, compliance, and communication support. Coordinating repairs, capital works, and contractor performance to enhance community living.

Deliver high-quality relationship management through proactive stakeholder engagement, responsive service, and a strong commitment to supporting Owners Corporations and their communities.

Leads a team of superstars to provide high quality administration services for our customers.

Leads a team of skilled operators to ensure every phone call is answered and resolved or directed to the responsible person.

Leading specialised or complex finance activities and ensuring accuracy and compliance in specialised finance processes.

Working closely with internal teams and external service providers to ensure timely response to maintenance requests and continuous improvement of repair and maintenance needs.

Overseeing our Accounts Payable team to ensure invoices are validated and processed in a timely manner.

Maintain a strong understanding of each community’s priorities, delivering personalised guidance and responsive assistance to support effective property management.

Ensuring all levy matters are taken care of such as issuing levies and arrears management.

Overseeing financial operations, reporting and ensuring compliance with financial policies and procedures

Partnering with developers, project teams, and key stakeholders to establish successful strata communities from the ground up. Providing expert guidance on governance, budgeting, compliance, and community setup to ensure a seamless transition from development to occupation while delivering long-term value for owners and residents.

Partnering with developers, project teams, and key stakeholders to establish successful strata communities from the ground up. Providing expert guidance on governance, budgeting, compliance, and community setup to ensure a seamless transition from development to occupation while delivering long-term value for owners and residents.

Facilitate productive discussions between owners, committees, and service providers to ensure alignment, transparency, and positive outcomes.

Oversee stakeholder engagement across multiple strata communities, building lasting relationships and delivering solutions that support sustainable property management and client success.

Support Owners Corporations by facilitating open communication, addressing enquiries promptly, and coordinating solutions that meet the needs of the community.

Develop strong working relationships with committees and owners, offering proactive guidance and personalised support to help achieve community and property objectives.

Drive client satisfaction by cultivating strong partnerships with committees, managing complex stakeholder matters, and delivering exceptional service across a diverse property portfolio.

Manage client relationships across a portfolio of strata properties, focusing on service excellence, stakeholder satisfaction, and long-term community outcomes.

Ensure committee members and owners receive timely updates, professional guidance, and consistent support to facilitate informed decision-making.

Develop a detailed understanding of client expectations and community objectives, tailoring support and advice to meet the changing needs of each property.

Create a positive client experience through regular engagement, timely follow-up, and a proactive approach to addressing property-related matters.

Deliver high-quality relationship management through proactive stakeholder engagement, responsive service, and a strong commitment to supporting Owners Corporations and their communities.