CSM

Senior leader who oversees the customer service operations and provides leadership and support to staff and clients.

Working closely with senior leadership and focuses on operational excellence, team performance, and maintaining strong customer relationships within the branch. Is the escalation point for customers and also assist with complex customer needs.

Supporting Queensland bodies corporate to make informed management decisions and transition smoothly to Smarter Communities, ensuring continuity, transparency, and a superior owner experience from day one.

Leads a team of superstars to provide high quality administration services for our customers.

Overseeing financial operations, reporting and ensuring compliance with financial policies and procedures

Ensuring all levy matters are taken care of such as issuing levies and arrears management.

Working closely with internal teams and external service providers to ensure timely response to maintenance requests and continuous improvement of repair and maintenance needs.

Leads a team of skilled operators to ensure every phone call is answered and resolved or directed to the responsible person.

Leading specialised or complex finance activities and ensuring accuracy and compliance in specialised finance processes.

Partnering with developers, project teams, and key stakeholders to establish successful strata communities from the ground up. Providing expert guidance on governance, budgeting, compliance, and community setup to ensure a seamless transition from development to occupation while delivering long-term value for owners and residents.

Partnering with developers, project teams, and key stakeholders to establish successful strata communities from the ground up. Providing expert guidance on governance, budgeting, compliance, and community setup to ensure a seamless transition from development to occupation while delivering long-term value for owners and residents.