Looking for better value strata and body corporate management?
Smarter Communities is a team that is passionate about people and property and are dedicated to ensuring we deliver responsive, accurate and genuine service to our clients across Queensland, New South Wales, Victoria, and South Australia.
Our team of Community Managers are well-equipped to provide expert strata and body corporate managerial advice and support to committees and owners from all kinds of properties ranging from residential, commercial, industrial, mixed-use buildings, hotels and resorts.
Our managers have in-depth knowledge of complex strata legislation and regulations and have the wide network of the Smarter Communities family to draw upon for consultation and hands-on experience. Working alongside each manager is a further support team of professionals with extensive skill sets and a wealth of experience. Trust accountants, repairs and maintenance teams, facilities management, compliance and administration – collectively we ensure our communities are managed to the highest standard with maximum community engagement.
Every Smarter Communities managed property receives personalised services from a team who not only facilitate the effective running of the owners corporation or body corporate, but future-proof it.
Complete management
Ensuring the smooth running of your community
Financial Management
- Establish and manage trust accounts
- Prepare budgets
- Prepare and lodge BAS returns
- Manage any debt recovery
Community Engagement
- Build relationships with Committee and owners
- Regular content that educates, informs and inspires
- Update on regulatory changes
- Empower owners to make informed decisions about their community
Technical Services & Compliance
- Common property repairs and maintenance
- Building compliance review and certification
- Arrange building insurances and manage claims
- Review and registration of by-laws
Secretarial & Administration
- Meetings attendance and preparation of documentation
- Issue levies and manage contributions
- Maintain strata roll and records
- Manage payments to contractors and suppliers
What our customers say
Just moved into my premises after having it as an investment and touched base with our manager regarding some issues and she was all over it within moments. Have dealt with few strata’s over the years and cannot complain about present one. They were very helpful prior to me moving in also. Thank you team.
How we support your property
The solutions we provide are specifically designed to meet the special needs of each property. Working closely with committees and owners, our teams provide helpful professional guidance and services, while educating owners of their responsibilities to create a stress-free strata and body corporate experience.
We provide knowledgeable and helpful local teams
Our dedicated local teams possess in-depth knowledge of local issues and are readily available to assist you with inquiries and provide comprehensive guidance and help you navigate to a solution. Our staff are enjoyable to deal with and go above and beyond to demonstrate our ability to be empathetic.
We provide a no-disruption service model
Our case-based operations using Microsoft Dynamics means that even if your manager is away, service doesn’t come to a standstill. Our model also removes communication bottlenecks and provides transparency and enables service continuance and consistency.
We ensure expert handling of every aspect of your management
We have a team of trained specialists to service you, including community managers, accountants, maintenance coordinators, compliance experts, levy management teams, insurance advisors, sustainability and energy specialists and industry consultants with diverse expertise.
We get it right from the start
If a building is not set-up correctly from the start, problems ensue. Our specialist onboarding team has you covered so that meetings, financials, administration, and communication are seamless. We provide
24/7 access to your property information
We provide a comprehensive directory of professional service providers
We reduce the cost of your community living utility bills
We invest in technology to keep your data and funds secure
We provide quick status updates when required
We help you benefit from the latest energy solutions
We provide a customer offers and benefits program
What our customers say
Thank you for organising the induction meeting yesterday. It was like a breath of fresh air! Your team of proven professionals coupled with a vast wealth of knowledge, is exactly what our community has been lacking for some time. You should be very proud of getting the building up and running in one (1) week. Unheard of before. So well done.
We make switching easy
We understand that the handover process when transitioning to new management can be a time of stress for committees. That is why our team have developed a structured program that delivers a stress-free transition for both owners and committees. Our program provides your committee with support and guidance, and our dedicated onboarding team will keep you informed at every stage of the transition process.
1
APPOINTING YOUR NEW MANAGEMENT
We provide all the timings, relevant motions, and guidance required to appoint new management in accordance with the legislation.
2
COLLECTING YOUR PROPERTY RECORDS AND FINANCES
We organise and supervise the transfer of all your books and records from your previous manager. We ensure that all your records are received and logged, and that all your funds and bank accounts are safely transferred.
3
PROPERTY RECORD HEALTH-CHECK
4
INTRODUCING YOUR NEW MANAGEMENT TEAM
Our introduction process includes a detailed introduction letter to all owners and an induction and introduction meeting (free of charge) with your new management team.
Have questions about becoming a Smarter Communities customer?
We understand that every property is unique, and that each property needs something slightly different. Speak to our “right fit” consultants, and find out if we’re the right fit for your property. Our dedicated consultants will listen to your current experience and provide a free, no obligation management proposal specifically tailored to your property.